Happy 2026! GOTRS version 0.5.0 marks a good moment to reflect on what’s been built since August.
The Problem We Set Out to Solve OTRS-based ticketing systems work, but they’re stuck in the past. Perl monoliths don’t fit modern deployment patterns. Organisations wanted to modernise …
I’ve launched an open-source project called GOTRS - a modern ticketing system written in Go that maintains compatibility with OTRS databases.
The Problem OTRS and its forks have powered IT service desks for decades, but they’re showing their age. Perl monoliths with complex deployment …
HashiCorp’s August 2023 license change sent shockwaves through the infrastructure-as-code community. Terraform moved from MPL to BSL, and within weeks, OpenTofu emerged as an open-source fork. We had decisions to make.
The Problem The Business Source License isn’t open source. …