DevOps by Default Blog

accessibility acl ai architecture argocd authentication automation aws backstage bash batch centos7 ci-cd cli cloud cmd containers cost-optimization css dark-mode database deployment design developer-experience devops
disk docker documentation downgrade e2e ebpf filesystem finops frontend gem github-actions gitops go golang gotrs green-computing grpc helm iac iam infrastructure-as-code java jenkins kpartx kubernetes
linux logging mariadb mfa monitoring mount multi-tenancy mysql network networking ntfs observability open-source opentofu operations otrs performance platform-engineering playwright plugins postgresql prometheus quality repo ruby
scripting secrets security sigstore slsa sql supply-chain sustainability tailwind terraform terraform101 testing themes ticketing tutorial ux vault vulnerabilities wasm windows workflow year-review yum
accessibility acl ai architecture argocd authentication automation aws backstage bash batch centos7 ci-cd cli cloud cmd containers cost-optimization css dark-mode database deployment design developer-experience devops
disk docker documentation downgrade e2e ebpf filesystem finops frontend gem github-actions gitops go golang gotrs green-computing grpc helm iac iam infrastructure-as-code java jenkins kpartx kubernetes
linux logging mariadb mfa monitoring mount multi-tenancy mysql network networking ntfs observability open-source opentofu operations otrs performance platform-engineering playwright plugins postgresql prometheus quality repo ruby
scripting secrets security sigstore slsa sql supply-chain sustainability tailwind terraform terraform101 testing themes ticketing tutorial ux vault vulnerabilities wasm windows workflow year-review yum
accessibility acl ai architecture argocd authentication automation aws backstage bash batch centos7 ci-cd cli cloud cmd containers cost-optimization css dark-mode database deployment design developer-experience devops
disk docker documentation downgrade e2e ebpf filesystem finops frontend gem github-actions gitops go golang gotrs green-computing grpc helm iac iam infrastructure-as-code java jenkins kpartx kubernetes

Posts tagged "Ticketing"

Clear

2 articles

Building Automation Engines: GenericAgent and ACLs

265 words · 2 min read

GOTRS 0.6.1 delivered two major automation systems: the GenericAgent execution engine and ACL-based access control. The Problem Manual ticket processing doesn’t scale. Agents shouldn’t spend time on repetitive tasks that follow clear rules. “If ticket is pending for 7 days, …

Read more

Starting a New Open Source Project: GOTRS

257 words · 2 min read

I’ve launched an open-source project called GOTRS - a modern ticketing system written in Go that maintains compatibility with OTRS databases. The Problem OTRS and its forks have powered IT service desks for decades, but they’re showing their age. Perl monoliths with complex deployment …

Read more

Copyright © 2026 Gibbsoft Ltd. Company No. 06514595 registered in England. VAT No. 178377753.