GOTRS: A Year of Building in the Open

Jan 3, 2026 275 words · 2 min read

Happy 2026! GOTRS version 0.5.0 marks a good moment to reflect on what’s been built since August. The Problem We Set Out to Solve OTRS-based ticketing systems work, but they’re stuck in the past. Perl monoliths don’t fit modern deployment patterns. Organisations wanted to modernise …